How Feedback Can Improve Our Funeral Or Cremation Services

By: Brian K. Daly
Tuesday, August 22, 2017

Due to the nature of the services, sometimes it can be difficult to think of a funeral or cremation service as a business and even more difficult to ask for feedback. This is because we deal with people at such a delicate time in their lives as they go through the grieving process, they often want to forget about the painful memories that they associate with us. However, feedback improves our service and can really help us, help others, and here’s why:

Helps Adapt Services

We don’t know what people actually need or want, outside of the basics without asking. Is there something that you wish a cremation service would provide as part of the arrangements or what would have been useful when dealing with pre-planning? We can’t adapt our services to give customers what they want, without first knowing what is missing.

Helps Us Allocate Budget

If we know that certain services are more popular than others then we can allocate more resources and financing to improve these services and give you the best possible experience.

Aids Us In Making A Connection

We care about our customers and want to be able to support them with end of life decisions as well as those made on behalf of the deceased. Feedback that we can then implement shows that we care and helps us develop deeper relationships with those who use our services.

Unbiased Views

Sometimes you can become blind to any issues in front of you, particularly if you have been the one dealing with them and outside, unbiased opinions and experiences help use to see clearly. Although it can be difficult to deal with negative experiences or complaints, all feedback helps.

Ultimately, taking the time to give feedback on our cremation services is greatly appreciated and although may not make an immediate impact to you, it can drastically help others.

If you would like to leave feedback on any of our services or have any questions about what we can offer, visit our website or contact a member of staff who would be happy to help.

 

Leave a comment
Name*:
Email:
Comment*:
Please enter the numbers and letters you see in the image.

Comments

Please wait

Previous Posts

Digital Life After Death What You Need to Know

For times immemorial people have discussed life after death with very few answers. But now they are trying to understand digital life after death and planning for it. Our personal lives are so inex...

Questions to Ask When Choosing a Cremation Provider

Cremation has become increasingly popular as an option to handle the final remains. When you finally settle on this option for the departed, finding a reputable cremation provider is a major respon...

4 Ways To Memorialize A Loved One On Thanksgiving Day

Thanksgiving festivities spread joy and happiness among friends and family. People like to share quality time with each other and also remember their loved ones who are no more with them. The way ...

How to Talk to Your Loved Ones About Your Final Wishes

As uncomfortable as it is to think about, there will be a time that you are no longer a part of this Earth. You don’t need to start counting down the days now, but a little preparation could go a l...

What do Funeral Directors do for a Family?

When a family member passes away, one of the very first things you need to do is to visit a funeral home and discuss your requirements for the service with the funeral director. These professionals...

What is the Philosophy of Hospice Care?

There are times when the terminally ill suffer for a very long time from their ailment. While these situations are sometimes inevitable, the journey becomes extremely arduous and painful for the pa...

Understanding the Stages of Grief

When a loved one passes away, it leaves the family members and close friends in grief. It becomes very difficult to get the thought of that person out of the mind and the recovery process is never ...

5 Funeral Etiquette Tips You Need to Know

Attending the funeral is never easy. The family and close friends of the person who has passed away would be in mourning, and it becomes important to ensure that their feelings aren’t hurt in any w...

Should I Pre-pay for My Funeral

Not many people think about their demise or that they should pre-pay for their funeral. After all, not many like to think about their death and how their service should be. However, pre-paying for ...

Should I or Shouldn’t I Go to the Funeral?

When someone passes away, there may be times when you are unsure of whether to attend the funeral or not, especially if you had a difficult or complex relationship with the deceased. People often ...