How Feedback Can Improve Our Funeral Or Cremation Services

By: Brian K. Daly
Tuesday, August 22, 2017

Due to the nature of the services, sometimes it can be difficult to think of a funeral or cremation service as a business and even more difficult to ask for feedback. This is because we deal with people at such a delicate time in their lives as they go through the grieving process, they often want to forget about the painful memories that they associate with us. However, feedback improves our service and can really help us, help others, and here’s why:

Helps Adapt Services

We don’t know what people actually need or want, outside of the basics without asking. Is there something that you wish a cremation service would provide as part of the arrangements or what would have been useful when dealing with pre-planning? We can’t adapt our services to give customers what they want, without first knowing what is missing.

Helps Us Allocate Budget

If we know that certain services are more popular than others then we can allocate more resources and financing to improve these services and give you the best possible experience.

Aids Us In Making A Connection

We care about our customers and want to be able to support them with end of life decisions as well as those made on behalf of the deceased. Feedback that we can then implement shows that we care and helps us develop deeper relationships with those who use our services.

Unbiased Views

Sometimes you can become blind to any issues in front of you, particularly if you have been the one dealing with them and outside, unbiased opinions and experiences help use to see clearly. Although it can be difficult to deal with negative experiences or complaints, all feedback helps.

Ultimately, taking the time to give feedback on our cremation services is greatly appreciated and although may not make an immediate impact to you, it can drastically help others.

If you would like to leave feedback on any of our services or have any questions about what we can offer, visit our website or contact a member of staff who would be happy to help.

 

Leave a comment
Name*:
Email:
Comment*:
Please enter the numbers and letters you see in the image. Note that the case of the letters entered matters.

Comments

Please wait

Previous Posts

I Have Pre-Planned At One Funeral Home, Can I Switch Funeral Homes?

Pre-planning a funeral has several great advantages. People can save money, make sure the deceased’s wishes are followed, relieve the family’s burden, and so much more. At Ocean County Cremation Se...

How to Write an Obituary Notice

An obituary is essentially a formal announcement people place in local publications to inform others of an individual’s passing. Many people wonder whether it’s the same as a death notice. There ar...

Different Methods For Funding A Funeral Service

Organizing a funeral takes time and effort and the expenses involved can be quite high, depending on the types of services and arrangements you choose. Sometimes, families find it very difficult to...

4 Unique Funeral And Burial Customs Around The World

Human beings have had special burial customs and rituals for their departed loved ones for centuries. From simple graves with crude jewelry to elaborate tombs like the pyramids, funeral, and burial...

What Is A Celebration Of Life Service?

Family members experience a lot of grief when a loved one passes away. Many naturally focus on the loss instead of celebrating the life lived. They think of what they could have done and how they c...

Managing Grief During The Festive Season

Grief takes time and doesn't follow a fixed schedule. It won't vanish just because the holiday season is around the corner. At Ocean County Cremation Service, we encourage people to take their grie...

What’s Included In An Affordable Cremation Service?

The average cost of cremation can range between $4,000 and $7,000. The process is more affordable than traditional burials and there are several plans or packages available for people who are on a ...

Helping Children with the Death of a Parent

It isn’t easy for anyone to deal with the loss of a parent and this can be particularly challenging for children. While life must go on even after you have lost a dear one, it can be tough for kids...

How Can You Help A Friend As They Go Through The Stages Of Grief?

The death of any person that is dear to you isn’t easy to deal with mentally and emotionally. Processing your feelings towards such an extreme situation can get complicated. When it comes to helpin...

The Importance Of Personalizing A Memorial Service

A Memorial service is a perfect place and time to celebrate the life of your loved one. Although death is a sorrowful event, the service needn’t be all grim and gloomy. It should be a reflection of...