How Feedback Can Improve Our Funeral Or Cremation Services
Due to the nature of the services, sometimes it can be difficult to think of a funeral or cremation service as a business and even more difficult to ask for feedback. This is because we deal with people at such a delicate time in their lives as they go through the grieving process, they often want to forget about the painful memories that they associate with us. However, feedback improves our service and can really help us, help others, and here’s why:
Helps Adapt Services
We don’t know what people actually need or want, outside of the basics without asking. Is there something that you wish a cremation service would provide as part of the arrangements or what would have been useful when dealing with pre-planning? We can’t adapt our services to give customers what they want, without first knowing what is missing.
Helps Us Allocate Budget
If we know that certain services are more popular than others then we can allocate more resources and financing to improve these services and give you the best possible experience.
Aids Us In Making A Connection
We care about our customers and want to be able to support them with end of life decisions as well as those made on behalf of the deceased. Feedback that we can then implement shows that we care and helps us develop deeper relationships with those who use our services.
Sometimes you can become blind to any issues in front of you, particularly if you have been the one dealing with them and outside, unbiased opinions and experiences help use to see clearly. Although it can be difficult to deal with negative experiences or complaints, all feedback helps.
Ultimately, taking the time to give feedback on our cremation services is greatly appreciated and although may not make an immediate impact to you, it can drastically help others.