How Feedback Can Improve Our Funeral Or Cremation Services

By: Brian K. Daly
Tuesday, August 22, 2017

Due to the nature of the services, sometimes it can be difficult to think of a funeral or cremation service as a business and even more difficult to ask for feedback. This is because we deal with people at such a delicate time in their lives as they go through the grieving process, they often want to forget about the painful memories that they associate with us. However, feedback improves our service and can really help us, help others, and here’s why:

Helps Adapt Services

We don’t know what people actually need or want, outside of the basics without asking. Is there something that you wish a cremation service would provide as part of the arrangements or what would have been useful when dealing with pre-planning? We can’t adapt our services to give customers what they want, without first knowing what is missing.

Helps Us Allocate Budget

If we know that certain services are more popular than others then we can allocate more resources and financing to improve these services and give you the best possible experience.

Aids Us In Making A Connection

We care about our customers and want to be able to support them with end of life decisions as well as those made on behalf of the deceased. Feedback that we can then implement shows that we care and helps us develop deeper relationships with those who use our services.

Unbiased Views

Sometimes you can become blind to any issues in front of you, particularly if you have been the one dealing with them and outside, unbiased opinions and experiences help use to see clearly. Although it can be difficult to deal with negative experiences or complaints, all feedback helps.

Ultimately, taking the time to give feedback on our cremation services is greatly appreciated and although may not make an immediate impact to you, it can drastically help others.

If you would like to leave feedback on any of our services or have any questions about what we can offer, visit our website or contact a member of staff who would be happy to help.

 

Leave a comment
Name*:
Email:
Comment*:
Please enter the numbers and letters you see in the image. Note that the case of the letters entered matters.

Comments

Please wait

Previous Posts

Coping With the Death of a Sibling

Relationships between siblings are often complicated, but most share a unique and strong bond. That's why coping with a sibling's death can be a stressful ordeal. At Ocean County Cremation Service,...

Memory Making Family Christmas Traditions To Start The Year

When a loved one passes away, it can change several things in your life. It alters your thinking process and also makes you look at life differently. During holiday time, dealing with the various e...

What To Expect After The Funeral

Even after the death of a loved one, you and your family members have to continue with your life. This is easier said than done, and if you have had a very close relationship with the deceased pers...

Why Are Flowers The Common Choice To Send For Funerals

Sending flowers to funerals is a very ancient practice, and it was prevalent for people to arrange flowers around burial sites. Over the centuries, this particular tradition hasn't changed much, an...

Coping with Grief Over the Holidays

When you lose a loved one, it can be tough for you to handle all the grief that you feel always. This grief gets compounded during the holidays, and you notice that everyone is happy and cheery aro...

Is A Casket Required For Cremation?

Cremation is no longer an alien concept, and many people are now opting for it rather than burials.  It is an eco-friendly way of disposing of the remains of a deceased person and is also cost...

What To Expect During The Funeral

Many people don’t know what to do or how to interact with others during a funeral service. At Ocean County Cremation Service, we encourage people to be prepared, so they're more comfortable and don...

Modern Ways To Memorialize A Loved One

When you and your family are dealing with the death of someone very close to you, you may find it very difficult to come to terms with your loss. However, you also want to make sure that you say yo...

What To Expect Before The Funeral

When a family member passes, one of the first things you would need to do is to plan the funeral service. If you have never had to shoulder this responsibility in the past, it can be a little overw...

Creative Ideas for Funeral Services

Today, many families that plan funeral services for a loved one who has passed are moving away from tradition and custom. While they too feel grief and sorrow in the same way as anyone else, they c...